Refund & Return Policy

Refund & Return Policy

At STOLIELLE, we take great pride in the quality of our jewellery. Please read our policy carefully before placing your order.

General Exchange Terms

  • No Returns, Only Exchange: We do not offer returns. Exchanges are accepted only as per the conditions below.

Exchange Value:

  • You may exchange for another product of the same or higher value.
  • If the new item is of higher value, the price difference must be paid.
  • Exchanges for items of lower value are not allowed.

Shipping Charges: A ₹200 shipping fee applies to all exchanges (covers to & fro shipping).

Important Notes

  • Exchanges are subject to product availability.
  • Items must be returned in their original condition and packaging.
  • Customised or personalised jewellery may not be eligible for exchange.

How to Request an Exchange

  • To request an exchange, please contact us on updates@stolielle.com.
  • Share your order number and the reason for exchange, and our team will assist you with the process.

Returns 

STOLIELLE does not accept returns in cases where the customer changes their mind after placing an order. Returns will only be accepted if the product received is defective or damaged, and the claim is supported with valid proof.

Proof Required for Damaged Products

If you receive a damaged or defective item, you must provide a complete unboxing video as proof. The video must follow these conditions:

  • The video should start before opening the sealed package and clearly show the name label, address sheet, and order bill.
  • The video must be continuous, unfiltered, and unedited, with no cuts or pauses.
  • The proof must be sent via email within 24 hours of receiving the order.

If the request is made after 24 hours, STOLIELLE will not process the refund under any circumstances. Claims made without proper proof will not be accepted.

Refund Conditions

  • In case of a damaged product, an exchange will be processed based on product availability.
  • If the product is not available, the customer may either wait for the product to be restocked or request a refund.

Order Cancellation & Delivery

  • No refunds or cancellations will be initiated while the order is in transit.
  • No refunds or cancellations will be initiated due to delivery delays, as courier services are beyond our control.
  • No refunds or cancellations will be accepted once the order has been processed.